What Do Shippers Want From A Logistics Service?
When it comes to explaining what shippers want from their logistics providers many 3PL’s talk about supply chain solutions, intermodal transport services, and distribution facilities. While these are an important part of what makes logistics companies important and necessary, it’s not exactly what shippers are looking for when choosing a 3PL. They already assume a logistics service worth their salt can do all this stuff.
Shippers want logistics solutions from a 3PL provider who knows about their specific type of business. Every industry has unique needs and every business within that industry has its own set of challenges. For a logistics provider to have a positive impact on a shipper’s business they need to have a detailed understanding of those challenges.
No, it’s not necessary that the third party logistics company to have been involved directly in that business. But, having an idea of how the business works, and demonstrating that by showing how other comparable companies have benefited from their services is a good start.