Freight Broker Services

Shipper’s Initial Call:

When you call Mobile Convoy to initiate a shipment, we start by gathering all the information necessary to ensure your freight arrives intact. Is your shipment a full truckload or less than a truckload? Where is your freight located and where does it need to be shipped? We gather the contact information, any special handling or shipping instructions, and any standards that must be met with regards to compliance, as well as any specific consignee preferences.

Shipment Scheduling:

Once we have the information we need, we go to work scheduling precise pick-up and delivery times. Because we have a solid network of carriers and relationships with thousands of qualified trucking companies throughout the country this is usually completed within a few hours. Once we secure shipping arrangements we double check the carrier’s credentials, ensuring they have appropriate equipment, the required amount of cargo and liability insurance, and that their drivers carry a valid driver’s license.

Order Pick-Up:

Once the trucking company has been thoroughly screened and your shipment has been scheduled, the next step is to personally contact the driver who was assigned to haul your freight. But before we provide the pick-up and delivery information, we ensure that the information provided was correct. We gather the driver’s name, number, and location, plus the type of trailer with all the pertinent information, to ensure your freight will be in capable hands.

Loading Your Shipment:

Mobile Convoy Worldwide remains in constant communication with the driver throughout the entire loading process. Loading isn’t complete until we can confirm that all your freight has been loaded onto the trailer and the driver has signed the Bill of Lading. The Bill of Lading (BOL) is a receipt of freight, a legally binding document transferring possession and liability for your freight to the driver. Once the Bill of Lading is signed, we double check everything.

Verification Before Shipment:

Once your freight has been loaded onto the trailer, we verify by phone with the driver the exact number of skids and cases. Our job is to ensure his count matches what is on the Bill of Lading. At this time, we also ensure that the destination on the Bill of Lading matches our records. All this is done to avoid backtracking due to mistakenly loaded freight, and inaccurate information.

Transporting Your Shipment:

Once the driver has confirmed that every piece of freight that is on the Bill of Lading is loaded on the trailer, we then stay in constant contact throughout the entire shipping process. We use GPS tracking to maintain the exact location of your freight and provide you with easy access to this information. We perform regular calls with the driver to remind them of appointment times and to check-in on their progress. If necessary, we will also provide other information, such as weather updates, or directions, to assure your freight arrives on time.

Delivering Your Freight:

Once the carrier has arrived at the delivery location, we ensure that the driver immediately reports to the consignee to document their arrival. This is done to avoid being charged penalties for arriving outside the consignee’s time limits if any. After the trailer has been completely unloaded and the consignee has signed the Bill of Lading, taking full responsibility for your shipment, the driver will then document the time the unloading was completed.